Groove

Groove fills a critical gap in the customer support software industry by offering a product that is less expensive and easier to set up than larger competitors like Zendesk and Freshdesk. Groove is the best solution for early-stage organizations or start-ups with ambitions to swiftly build up, with a selection of customizable subscriptions beginning at $12 per month (after a 15-day trial). An integrated mailbox for your multiple customer care channels, as well as a knowledge base for your website, are included in the basic subscription. A live chat option will be available shortly. Setting up your Groove customer support software takes only a few minutes, making it an excellent option for busy small business owners.

Top features:

• Automations: Use rules, tags, scripted responses, and custom folders to speed up your workflow.
• Reporting: Use real-time insights into crucial data like new vs. resolved discussions, average resolution time, and customer satisfaction to constantly enhance your service.
• Customizable themes: Groove provides a variety of mobile-ready themes that you can personalize with your logo, brand colors, a selection of Google Fonts, and Unsplash backdrops.