HappyFox

HappyFox is a low-cost service that converts all of your email, phone, chat, social media, and web requests into tickets and organizes them in one location. While it isn't as comprehensive as Freshdesk or Zendesk, it is far less expensive. It can also be simply transformed into an all-in-one solution thanks to pre-built interfaces with over 40 third-party programs including Salesforce, SurveyMonkey, FreshBooks, Google Apps, MS Teams, and Slack. On request, HappyFox will provide a demo, as well as access to a trial account where you may construct your proof of concept. This one-of-a-kind approach wins it a spot on our list of the best customer care software.

Top features:

• Ticket categories: Sort your incoming tickets into categories such as items, sales, and support.
• Internal communication: To discuss tickets discreetly inside your team, use private notes, Slack, or Microsoft Teams connectors.
• Canned responses: Create a collection of bespoke reply templates that can be delivered to a client with a single click.