Zendesk

In the competition for the finest all-around customer support software, Zendesk has been a long-time rival of Freshdesk. Zendesk is more expensive for about the same set of services, but it has more connectors and price levels, making it ideal for small businesses looking to start small and scale up their customer support experience as they expand. The 1,100+ third-party applications in areas including communications (e.g., Zoom), e-commerce (e.g., Shopify for Zendesk), productivity (e.g., Tymeshift Workforce Management), and more are Zendesk's main selling point.

Top features:

• Omnichannel support: All email, chat, phone, and social media conversations are consolidated in one spot.
• Social messaging add-on: WhatsApp, WeChat, Line, Facebook Messenger, and Twitter Direct Messages are all seamlessly integrated into your omnichannel support.
• Analytics: Customized and pre-built dashboards for each channel to aid your customer service staff in determining response times, help center views, and more.